Elements and Performance Criteria
- Identify interpreting needs
- Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.
- Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.
- Identify interpreting language and determine any specific requirements to support interpreting service.
- Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.
- Record details of interpreting needs.
- Make preparations for using interpreting services
- Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.
- Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.
- Allocate additional time to appointments to allow for interpreting needs.
- Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.
- Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.
- Conduct a meeting/ interview using interpreting services
- Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.
- Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
- Direct communication to the client.
- Inform client of a need for clarification from the interpreter before it is sought.
- Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.
- Close the meeting and debrief the interpreter as required.
- Monitor the safety and wellbeing of interpreters
- Conduct induction of interpreters into environment.
- Monitor safety of interpreters.
- Provide safety equipment as required in accordance with the environment.
- Protect interpreters from physical contact or harassment from clients.
- Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.
- Identify interpreting needs
- Identify the need for interpreting services, the type of service and client preferences in consultation with the client or client representative.
- Determine the purpose of interpreting to ensure the competency of the interpreter meets organisational requirements.
- Identify interpreting language and determine any specific requirements to support interpreting service.
- Advise client, where client refuses interpreting services but they are needed for communication, that communication cannot proceed and negotiate access to interpreting services at least for interviewer or defer communication.
- Record details of interpreting needs.
- Make preparations for using interpreting services
- Identify and clarify legal and ethical responsibilities relating to the use of interpreters if necessary.
- Coordinate client appointments with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.
- Allocate additional time to appointments to allow for interpreting needs.
- Provide full details of interpreting requirements at time of booking to ensure efficiency and effectiveness of process.
- Arrange any specific requirements to support interpreting service in accordance with client and organisational needs.
- Conduct a meeting/ interview using interpreting services
- Make positioning arrangements in consultation with the interpreter, and confirm the role and ethical requirements of the interpreter.
- Make introductions, and provide time for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
- Direct communication to the client.
- Inform client of a need for clarification from the interpreter before it is sought.
- Use judgment to address or refer problems resulting from cultural/societal differences, situational or ethical issues.
- Close the meeting and debrief the interpreter as required.
- Monitor the safety and wellbeing of interpreters
- Conduct induction of interpreters into environment.
- Monitor safety of interpreters.
- Provide safety equipment as required in accordance with the environment.
- Protect interpreters from physical contact or harassment from clients.
- Monitor stress levels of interpreters and offer debriefing and/or counselling services as required.